Refunds & Returns

We want you to be confident in your purchase. If something is not right, we are here to help.

Return window

You may request a return within 30 days of delivery.

Condition of returned items

Because moob tape is a skin-contact product, we can only accept returns of items that are unopened and in their original, unused condition, for hygiene and safety reasons. Opened or used products are not eligible for return unless they arrived damaged or defective.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days and we will send a replacement or issue a full refund at no cost to you.

How to start a return

Email support@moob-tape.com with your order number and the reason for the return, and we will provide instructions.

Refunds

• Approved refunds are issued to your original payment method.
• Refunds are typically processed within 5 to 10 business days of us receiving the returned item.
• For non-defective returns, the original shipping cost (if any) is non-refundable and return shipping is the customer's responsibility.

Contact

Questions about a return? Email support@moob-tape.com.